I had this discussion with someone checking my ticket once.
your airplane ticket or you public transport / d-bahn ticket?
I think you mentioned this was RIDE, right? Have you tried the desktop site or contacting support? Because I definitely got a .pkpass from them for a ticket.
yes, a RIDE affiliate or something. I’ll be contacting them now
I changed the user agent to an apple product. It didn’t work as intended, no pkpass file, still redirected to join google.